Edinburgh Airport Services
Edinburgh Airport Services (EASL) is our sister company that looks after our key passenger services. The EASL teams are crucial to the day-to-day running of the airport looking after a range of different areas – among them our special assistance service for people with disabilities and passengers with reduced mobility (PRM), our car parking operations, and our early bag store.
Car Parking
Our Car Parking Team is the first point of contact for passengers and staff as they enter the airport grounds, playing a crucial role in ensuring a smooth and stress-free experience from arrival to departure. Made up of highly experienced professionals, the team is responsible for managing and maintaining all customer and staff parking facilities, ensuring they always operate efficiently and safely.
Why join this team?
Joining the Car Parking Team is an exciting and rewarding way to kickstart your journey at Edinburgh Airport. As a vital part of our airport operation, you’ll work alongside enthusiastic and dedicated colleagues, all focused on delivering one key message—ensuring the smooth and efficient operation of our car parking facilities to minimise disruption for passengers and staff.
Roles in this team
Duty Manager: As the Duty Manager, you will be responsible for leading the daily operation of the airport’s car parking facilities, ensuring they run efficiently, safely, and in line with service standards. You will coordinate with internal teams and external partners, including the AOCC, security, maintenance, and customer service teams, to swiftly resolve any operational issues.
Team Leader: As a Team Leader, you will provide leadership and oversee the daily duties of the Customer Service Agents (CSAs), ensuring smooth operations across all airport parking areas. You will be the key liaison with third parties, handling incidents, coordinating with maintenance providers, and managing billing-related inquiries.
Customer Service Agent (CSA): As a Customer Service Agent, you will be the first point of contact for passengers using the airport’s car parks, delivering friendly and efficient customer service.
Fast Park
Our Fast Park Operation offers a premium valet parking service designed to provide passengers with a seamless, convenient, and hassle-free experience from the moment they arrive at the airport. Delivered by our highly skilled and experienced team, this service is built around ensuring the safety and efficiency of our passengers’ vehicles, with a focus on exceptional customer service. One of the key aspects of our operation is the dynamic allocation of the key system, which ensures that passenger cars are carefully managed and safely stored during their time at the airport.
Why join this team?
Joining the Fast Park team means becoming part of one of the fastest-growing operations on campus, with tremendous opportunities for career development. As the demand for our premium valet parking service continues to grow, it really is an exciting team to be part of. With an expanding team and a strong future forecast, we offer exciting prospects across a variety of roles, whether you’re behind the wheel of a luxury Bentley or assisting in the key room with allocation and management.
Roles in this team
Duty Manager: As a Duty Manager, you will be responsible for leading the daily Fast Park operation, ensuring smooth and efficient service delivery. You will be involved in forecasting and forward planning, managing resources, and optimising processes to handle increasing passenger volume.
Team Leader: The Team Leader plays a key role in managing the daily activities of the Fast Park team. You will oversee driver movements, ensuring vehicles are moved and parked efficiently.
Customer Service Agent: As a Customer Service Agent (Driver), you will be responsible for moving vehicles between Fast Park terminal car parks and block parking facilities. In addition to driving, your role will involve rotational duties such as reception hosting, welcoming passengers and assisting with their queries and ferry lane marshalling.
Early Bag Store
If you enjoy some heavy lifting, a role in the early bag store team could be for you. This team works in the baggage hall, supporting handling agents by dealing with bags which has been checked in early by passengers. They also process outsized baggage such as skis, bikes and golf clubs before they are loaded on to aircraft. To find out more about our baggage operations, click here.
Airport Service Agents
The ASA teams, reporting into the POSM team, are organised into two groups: Customer Service Team and the Trolley Team. These positions are dynamic and play a crucial role in enhancing the overall airport experience for passengers.
Why join this team?
Responsibilities include interacting with passengers, assisting them during the check-in process, maintaining awareness of security procedures, possessing basic first aid knowledge, and managing trolley collection to ensure smooth operational efficiency.
Roles in this team
Airport Services Agents: Airport Service Agents display a diverse skill set, to effectively address passenger needs, mitigate potential disruptions, and engage with a wide range of individuals, thereby, positively influencing the passenger journey.
Our Airport Service Agents are around the terminal to provide help and guidance to our customers. To find out more about our passenger services, click here.