Airport Operations and Service

Airport Operations and Service plays a central role in coordinating and supporting functions across campus, ensuring the collaboration and coordination of all airport stakeholders, providing a seamless experience for our customers from the kerb to the gate.

Airport Operations and Service is made up of three core teams – Landside Operations and Airport Operations Control Centre (AOCC), Terminal Operations and Passenger Services and Operational resilience.

Find out more about each of the teams and the roles within them below.

Landside Operations

Our Car Parking Team is the first point of contact for passengers and staff as they enter the airport grounds, playing a crucial role in ensuring a smooth and stress-free experience from arrival to departure. To find out more about our Car Parking team, click here.

The Vehicle Maintenance team at Edinburgh Airport is dedicated to ensuring the reliability and safety of all airport vehicles. Our team is responsible for the maintenance, repair, and servicing of a diverse fleet, including ground support equipment, passenger transport vehicles, and emergency response units. We pride ourselves on our technical expertise and our commitment to keeping the airport operations running smoothly.

Joining the Vehicle Maintenance team at Edinburgh Airport means becoming part of a skilled and dedicated team responsible for keeping Scotland’s busiest airport running smoothly. Your work will have a direct impact on airport operations, from maintaining and repairing essential vehicles to ensuring emergency response units and ground handling equipment are always operational. We offer ongoing training and development to help you advance your skills and career, while providing a collaborative and supportive environment where teamwork and innovation are key.

Roles in the Vehicle Maintenance team

  • Fleet Manager – You will lead the Vehicle Maintenance team, ensuring the airport’s fleet operates efficiently, safely and in compliance with industry regulations
  • Technician – You will play a crucial role in handling complex repairs and diagnostics, ensuring that all airport vehicles remain operational
  • Apprentice Technician – You will gain hands-on experience while learning from seasoned professionals, developing skills in vehicle diagnostics, maintenance and repair.

The Airport Operations Control Centre is essential in maintaining the safety, efficiency, and a seamless passenger experience. They are responsible for the end-to-end passenger journey through the airport. Teams work collaboratively with one another, and with third parties around the campus to foster a safe, efficient, and passenger-focused airport environment.

Joining the Airport Operations team offers a dynamic and rewarding career for professional individuals seeking fast-paced, multi-skilled roles. The teams work cross-functionally, collaborating with various departments to ensure seamless operations and safety. No two days are the same, with challenges ranging from passenger assistance to emergency response, making every shift varied and engaging.

Roles in the Airport Operations Control Centre

Airport Operations Manager – You will oversee end-to-end operational management, working closely with internal and external partners to ensure seamless airport operations. You will monitor performance metrics, challenge stakeholders to meet service level agreements, and mitigate risks using the Edinburgh Decision Making Model.

Airport Operations Co-ordinator – Our team serves as the nerve centre of airport operations monitoring airside and landside operations. AOCC plays a critical role in incident management by responding swiftly to operational challenges such as weather disruptions, security threats, and technical failures.

Terminal Operations and Passenger Experience

Our Terminal Operations and Passenger Experience team are on hand to ensure that every passenger travelling through Edinburgh Airport can do so safely and efficiently.

Roles in our Terminal Operations and Passenger Experience team

Passenger Operations and Safety Manager (POSM) – The POSM team play a crucial role in ensuring the safety, security, and smooth operation of the end-to-end passenger journey. They are responsible for responding to fire alarm activations, conducting daily audits, and overseeing monthly common user inspections to maintain compliance and efficiency. They liaise closely with ground handling partners and all third-party stakeholders across the airport campus to coordinate operations effectively. Additionally, they conduct thorough risk assessments, using their IOSH training, ensuring proactive hazard mitigation.

Airport Service Agent – Customer Service & Trolley team – The ASA teams, reporting into the POSM team, are organised into two groups: Customer Service Team and the Trolley Team. To find out more about our ASA team, please click here.

Career path

The Airport Operations and Service team offers exciting career progression opportunities, with team members gaining extensive experience across various disciplines. Many team members have advanced into senior operational roles, emergency planning, and stakeholder management, leveraging their in-depth knowledge of airport processes.

The team successfully collaborates with stakeholders, including airlines, ground handlers, and service providers to implement and enhance the passenger flow strategy, significantly reducing wait times and improving the overall travel experience. Their ability to engage with all airport partners ensures they have the influence to make impactful decisions, shaping the end-to-end passenger journey.

Success in airport operations comes from teamwork, adaptability, and a commitment to excellence. Our team thrives on solving challenges, ensuring that every passenger has a smooth and safe journey through Edinburgh Airport. – Greg Dawson, Senior Operations Manager

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