Nightshift Customer Service Advisor – Car Parking

EASL

Vacancy type: Full-Time Permanent
Closing date: 10/09/2025
Salary: £12.90/hour + shift allowance

About the role

Our Car Parking Team is the first point of contact for passengers and staff as they enter the airport grounds, playing a crucial role in ensuring a smooth and stress-free experience from arrival to departure. Made up of highly experienced professionals, the team is responsible for managing and maintaining all customer and staff parking facilities, ensuring they always operate efficiently and safely.

As part of the wider surface access team that manages the entire airport car parking estate all year round. This role requires dedication, attention to detail and someone who excels at delivering world class customer service.

This role holder will work 12-hour shifts working up to 42 hours per week (nightshift).

What you’ll be doing

To operate parking control, CCTV, and intercom equipment as appropriate
To regulate the entry and exit of vehicles
To assist customers when required
To undertake patrols of the car park, both by foot and by use of company vehicle to deter suspicious activity and assist customers
To monitor the appearance of the car park, taking action to ensure that company standards are achieved and maintained
To ensure compliance with all company Standard Operating Procedures
To maintain good communications and consult regularly with the Team Leader/Duty Manager and other carpark staff, seeking assistance and contributing to the resolution of outstanding issues
Support as requested to do so by the Airport Operations Manager during times of disruption or through incident management
To ensure all payments are made and received for car parking services through the application of agreed tarriffs
Dealing with passenger failures/complaints within a timely manner and liaising with the customer support centre to resolve issues in a timely manner

To apply for this role, you’ll need

• National 5 or equivalent in English and Math’s
• Good communication skills
• Good computer/IT skills
• Customer service experience

What we’ll offer you

Pension scheme- employer contributions can be up to 6%
28 days holiday, based on full time roles, increasing with service
Annual discretionary bonus
Supporting your health and wellbeing- private healthcare after 1 years’ service, access to our Employee Assistance Programme and occupational health services
Free car parking on site and when you go on holiday
We offer a range of other benefits, find out more here

Why EDI?

We are Edinburgh Airport, where Scotland meets the world. The success of the airport comes down to our people, and you can help us deliver even more big days for our passengers and colleagues. The development of your career is important to us, and we’ll support and encourage this every step of the way. As a business we’re driven by our values – they’re at the core of our culture and everything we do. We’re looking for people who will demonstrate these values day-in, day-out. So if this sounds like you, apply now and get ready for your career to take off.

Building a diverse workforce that is inclusive and accessible to all is a priority for our business. As part of this journey, we are proud to be the first UK airport to be endorsed by WORK180. They only recognise great employers for all women. Find out about our policies on our WORK180 employer page.

As a Disability Confident Leader, we are committed to ensuring applicants with a disability can participate fully in our recruitment process. Please let us know in your application form if you require any adjustments, such as parking arrangements or alternative methods of communication.