Airport Operations Controller

The Airport Operations Coordinator will work as part of a small, highly professional team who are responsible for delivering world class operations through effective use of flow monitoring of our passenger journey end-to-end, whilst ensuring the safety and security of our airport campus. 

The Airport Operations Control Centre (AOCC) is also responsible for co-ordinating all aspects of our incident and emergency response with 3^rd parties, in line with relevant procedures and contingencies.

There will be one role to start following completion of the recruitment process, and another role to start in April 2025.

You can find out more about the team here.

The recruitment process for this role will comprise of a one stage interview process, which will be held by our Airport Operations Managers. It will be a competency based interview, with a scenario based task followed by competency and values based questions.

You can find out more about our interview process and the types of questions we ask here.

• You will monitor and coordinate our daily operational response, providing situational awareness to the Airport Operations Manager (AOM) and key stakeholders through proactive review and management of airport CCTV systems.
• Coordinate airport resources in real-time, working in conjunction with the AOM and key partners. You will identify early deviations to the operational plan through use of technology and communication.
• Initiate and coordinate the airport and emergency service response to incidents, deputising as Bronze Commander as required.
• You will maintain a safe and secure airport environment including immediate response to security breaches and alarms, as well as delivering public announcements to the campus to keep staff and passengers informed.
• Work with control authorities as well as third parties to proactively reduce any potential criminal or terrorist related activity.
• Ensure compliance with all legal and statutory obligations applicable to this role including GDPR policies.
• You will have ownership of operational protocols and contingency plans as relevant within airport control, ensuring they remain fit for purpose.

• Coordinate and assure excellent use of radio protocol by stakeholders.
• Provide legal support to case work through the effective use of CCTV systems.

• • This role requires the successful candidate to obtain a Counter Terrorist Check, so you must have been living in the UK for the last 3 consecutive years
  • Experience in operational control environments
  • Demonstrate innovation, adaptability, pragmatism and enthusiasm for their work.
  • Ability to interpret data from various systems to make decisions and initiate responses effectively.
  • Strong problem-solving skills and ability to remain calm and effective in stressful situations.
  • Ability to manage large amounts of information and prioritise effectively.
  • Proven ability to work collaboratively with stakeholders at all organisational levels.
  • Strong and effective Customer Service skills, with ability to ease conflict situations.

  The following additional items are nice to have but are not essential for the role:

  • Working knowledge of all Edinburgh Airport campus, regulations and emergency procedures.
  • Experience in working with emergency services and control authorities.
  • Experience in a customer service role.
  • Significant experience in an aviation setting.

  If your experience looks slightly different to what we’ve listed here, we encourage you to still apply. You could add something we didn’t know we needed.

• Pension scheme- employer contributions can be up to 7%
• 256 hours holiday, based on full time roles, increasing with service
• Annual discretionary bonus
• Supporting your health and wellbeing- private healthcare after 1 years’ service, access to our Employee Assistance Programme and occupational health services
• Free car parking on site and when you go on holiday
• We offer a range of other benefits, find out more here

Why EDI?

We are Edinburgh Airport, where Scotland meets the world. The success of the airport comes down to our people, and you can help us deliver even more big days for our passengers and colleagues. The development of your career is important to us, and we’ll support and encourage this every step of the way. As a business we’re driven by our values – they’re at the core of our culture and everything we do. We’re looking for people who will demonstrate these values day-in, day-out. So if this sounds like you, apply now and get ready for your career to take off.

Building a diverse workforce that is inclusive and accessible to all is a priority for our business. As part of this journey, we are proud to be the first UK airport to be endorsed by WORK180. They only recognise great employers for all women. Find out about our policies on our WORK180 employer page.

As a Disability Confident Leader, we are committed to ensuring applicants with a disability can participate fully in our recruitment process. Please let us know in your application form if you require any adjustments, such as parking arrangements or alternative methods of communication.