Airport Service Agent – Trolleys
Terminal Operations
- Vacancy type: Full-Time Permanent
- Closing date: 28/03/2025
- Salary: £12.20/hour + shift pay
The Trolley Airport Service Agent is a varied role with an aim of ensuring our customers always have access to a trolley from our dedicated locations across the campus. This role requires physical agility, attention to detail, and excellent customer service skills
The role works on a rotational, 37 hour per week roster, including early starts and late evening finishes with shifts up to 10 hours in length.
What you’ll be doing
- Trolley collection – on-foot collection and return of trolleys including the landside and airside processes
- Trolley clearance – on-foot processing trolleys from landside locations into our airside baggage reclaim halls
- Wayfinding – assisting customers to find their way across airport campus
- Airport Security – awareness of general airport security processes (unattended luggage, security breaches) and escalation process for reporting
- Customer relations – assisting customers with general enquires
- Assisting with the management of contingency queuing and other airport contingency plans under the guidance of our Operations Team
- Essential: A passion for delivering excellent customer service.
- Essential: : Attention to detail, ability to prioritise, and effective time management skills.
- Essential: A good level of physical fitness, and the ability to handle tasks such as pushing, pulling and walking long distances (over 10k steps per day)
- Essential: Be able to be cleared in accordance with CAA regulations (includes providing a satisfactory five-year reference history and EAL being able to undertake a satisfactory Criminal Record Check and Counter Terrorist Check on your behalf)
- Desired: Understanding of airport operations and processes impacting the passenger journey
- Desired: Experience in a busy, customer facing environment
- Pension scheme- employer contributions can be up to 6%
- 28 days holiday, based on full time roles, increasing with service
- Annual discretionary bonus
- Supporting your health and wellbeing- private healthcare after 1 years’ service, access to our Employee Assistance Programme and occupational health services
- Free car parking on site and when you go on holiday
- We offer a range of other benefits, find out more here
Why EDI?
We are Edinburgh Airport, where Scotland meets the world. The success of the airport comes down to our people, and you can help us deliver even more big days for our passengers and colleagues. The development of your career is important to us, and we’ll support and encourage this every step of the way. As a business we’re driven by our values – they’re at the core of our culture and everything we do. We’re looking for people who will demonstrate these values day-in, day-out. So if this sounds like you, apply now and get ready for your career to take off.
Building a diverse workforce that is inclusive and accessible to all is a priority for our business. As part of this journey, we are proud to be the first UK airport to be endorsed by WORK180. They only recognise great employers for all women. Find out about our policies on our WORK180 employer page.
As a Disability Confident Leader, we are committed to ensuring applicants with a disability can participate fully in our recruitment process. Please let us know in your application form if you require any adjustments, such as parking arrangements or alternative methods of communication.