Surface Access Customer Service Advisor – Nightshift
EASL
- Vacancy type: Full-Time Permanent
- Closing date: 17/03/2025
- Salary: £12.20/hour + shift pay
About the role
Edinburgh Airport is looking for a positive and motivated person to join the Surface Access Team as a Customer Service Advisor. The successful candidate will play a pivotal role in the day to day running of the Car Parking estate.
As a Customer Service Advisor, you will be the first point of contact for passengers using the airport’s car parks, delivering friendly and efficient customer service. You will be responsible for responding to infrastructure issues, including barrier malfunctions, payment system faults, and intercom inquiries.
What you’ll be doing
The Surface Access CSA is responsible for supporting the operational framework and delivery of procedures by:
- Action all Standard Operating Procedures as outlined by EAL.
- Operate car park equipment including barriers, CCTV and intercom system, and regulate the entry and exit of vehicles.
- Assist the Team Leader / Duty Manager to ensure security of the car park is maintained.
- Assist with all customer queries ensuring a satisfactory resolution.
- Assist the Operations Manager with any tasks that contribute to the efficient operation of the car park.
- To carry out patrolling and / or cleaning duties as directed.
- To undertake patrols of the car park, both by foot and by use of company vehicle to deter suspicious activity and assist customers.
- To monitor the appearance of the car park, taking action to ensure that company standards are achieved and maintained.
- To ensure compliance with all company Standard Operating Procedures.
- To maintain good communications and consult regularly with the Team Leader / Duty Manager and other car park staff, seeking assistance and contributing to the resolution of outstanding issues.
- To ensure all payments are made and received for car parking services through the application of agreed tariffs.
What we’re looking for
To apply for this role, you’ll need:
- Good communication skills
- Good computer/IT skills
- Cash handling skills
- Customer service experience
- GCSE or equivalent in English and Maths
If your experience looks slightly different to what we’ve listed here, we encourage you to still apply. You could add something we didn’t know we needed.
- Pension scheme
- 28 days holiday, based on full time roles, increasing with service
- Annual discretionary bonus
- Supporting your health and wellbeing- private healthcare after 1 years’ service, access to our Employee Assistance Programme and occupational health services
- Free car parking on site and when you go on holiday
- We offer a range of other benefits, find out more here
Why EDI?
We are Edinburgh Airport, where Scotland meets the world. The success of the airport comes down to our people, and you can help us deliver even more big days for our passengers and colleagues. The development of your career is important to us, and we’ll support and encourage this every step of the way. As a business we’re driven by our values – they’re at the core of our culture and everything we do. We’re looking for people who will demonstrate these values day-in, day-out. So if this sounds like you, apply now and get ready for your career to take off.
Building a diverse workforce that is inclusive and accessible to all is a priority for our business. As part of this journey, we are proud to be the first UK airport to be endorsed by WORK180. They only recognise great employers for all women. Find out about our policies on our WORK180 employer page.
As a Disability Confident Leader, we are committed to ensuring applicants with a disability can participate fully in our recruitment process. Please let us know in your application form if you require any adjustments, such as parking arrangements or alternative methods of communication.