World Duty Free – Various Roles Available

World Duty Free – Edinburgh Airport

Roles Available:  

Seasonal Customer Service Assistant

Permanent Customer Service Assistant

Housekeeper

Replenishment Assistant

Vacancy Details: Part time – Flexible between 0400-2200

Salary: £10.20 per hour

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Brief Summary

As a Customer Service Assistant for World Duty Free you will be responsible for delivering outstanding customer service to drive sales and provide an exceptional service experience for all customers within our fast paced and dynamic store

Full Job Description

As a customer service assistant you will be working alongside a team of customer facing and operational support colleagues to deliver outstanding customer service to drive sales and provide an exceptional service experience for all customers within our fast paced and dynamic store

Key Accountabilities

  • Deliver an individualised world class service experience for every customer
  • Maximise sales opportunities using world class service skills and knowledge of products and promotions
  • Demonstrate positive personal behaviours and a can-do attitude
  • Work independently or as part of a team to achieve operational standards across the store

Essential Skills

  • Passionate about providing exceptional service – both personally and in a team
  • Able to understand how role contributes to the success of the business
  • Flexible, adaptable and enjoys working in a team
  • Ability to interact and communicate with a variety of cultures
  • Role model self-motivation, enthusiasm and professionalism
  • Excellent interpersonal skills – a good ability of spoken English

Desirable Skills

  • Enjoy fast-paced and high turnover retail environments
  • Relevant product knowledge
  • Are committed to your own development
  • Experience of working within a service industry
  • The ability to communicate in more than one language

If this sounds like a role sounds like the perfect fit for you, please send the most recent copy of your CV to [email protected] – Resourcing Advisor.


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Due to Airport Security reasons, a full 5 year background check and Criminal Record Check will be completed on any successful applicant. A Clean Criminal Record and valid Passport or UK Drivers Licence is essential