Thrifty Car & Van Rental – Customer Assistant (Fixed Term Contract)

We are looking for a Customer Assistant to join our branch at Edinburgh Airport.

Thrifty Car & Van Rental aims to be the no.1 in vehicle rental, currently having a network of over 110 branches across the UK.

What we can offer…….

  • A competitive salary and joining a successful and expanding company.
  • Great working facilities
  • 30 days holiday rising to 35 over a period of time (this includes Bank Holidays)
  • Contribution to Group Personal Pension Scheme
  • Thrifty Savings– Employee discount scheme offering huge savings across multiple retailers
  • Funded Summer and Christmas team events
  • Long Service Award scheme
  • A Cycle to work scheme
  • Discounted car hire rates
  • Discounted car purchase scheme with in-built finance scheme

Your duties as a Customer Assistant will include…….

  • To deliver customer service excellence to all customers at all times, in line with company standards.
  • To comply with all Thrifty vehicle returns procedures.
  • To identify, pursue and resolve all issues arising from vehicle rental, ensuring self and others follow company policy on damage recovery from customers.
  • To effectively manage car park spaces in order for upsell opportunities to be fully engaged.
  • To maintain fleet awareness, moving upsell cars to the airport terminal in order to maximise revenue opportunities.
  • To maintain up to date knowledge of fleet, rental terms and conditions.
  • To fully understand incremental products in order to explain benefits and agree final billing with customers.

This position is offered on a Fixed Term Contract, paid between £7.70 – £8.21 per hour.

The right candidate will have held a full driving licence for a minimum of 12 months.

Suitable candidates will be available to cover shifts from Monday to Sunday between 7:00am to 10:00pm

Ongoing training is offered along with a free uniform and an excellent pension scheme.

Job Type: Full-time

Salary: £7.70 to £8.21 /hour


  • customer service: 1 year (Required)
  • driving: 1 year (Required)


  • driving (Required)