Swissport – Lounge Services Agent (Executive Lounge)

Swissport – Edinburgh Airport

Lounge Services Agent (Executive Lounge)

Permanent, Full time

Job Summary

As a Lounge Services Agent, you will strive to provide an excellent experience for the customers who visit our executive lounges. Lounge Agents welcome passengers, facilitating entry to the lounge as well as serving beverages and preparing food as required. Duties will also include maintaining stock levels and ensuring the highest standards of cleanliness and hygiene at all times

Job Responsibilities

  • Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty
  • Provide customers with an exceptional level of service to be remembered
  • Operate a computer system to check entry eligibility and process payments
  • Ensure products are well presented and stock levels are maintained
  • Communicate flight information and deal with general enquiries from passengers
  • Handling / preparation and serving of various foods including, all hot/cold meats, dairy products, pasta, cereal and food products which may contain nuts, handling of alcohol (replenishing stock and serving of alcohol to customers, collection of glasses which may contain alcohol for disposal).
  • Ensure the lounge remains clean and tidy at all times
  • Liaise with third party contractors/suppliers as required
  • Other duties as assigned

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications and Competencies

  • In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
  • Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
  • Ability to speak and understand the English language
  • Ability to travel to the airport at times where public transport is not available
  • Excellent communication skills (written and verbal)
  • Must be able and willing to type and learn Swissport computer systems
  • Ability to follow processes and procedures and apply flexible approach when required
  • Passionate about customer service
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Previous experience working in a hospitality and/or airport environment is desired
  • Ability to speak additional languages is desired

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Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us
Swissport International Ltd. is the leading Ground Services Provider to the aviation industry. Swissport is employing over 60,000 dedicated professionals, serving over 700 client companies at 269 stations in 48 countries on five continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fuelling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience”.

Please click HERE to apply

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Due to Airport Security reasons, a Full 5 year background check will be carried out. A Clean Criminal Record and valid Passport or UK Drivers Licence is essential. A criminal record check will be completed on any successful applicant.