Plaza Premium Lounge- Lounge Assistant Manager

Job Type: Full-time, Permanent

Salary:  £29,000 per year

Summary of Position:

To effectively deputize the Lounge Operations Manager. To strategically optimize operational costs without affecting quality of service. To ensure the lounge is running smoothly, with duties assigned to the team, training provided and health and safety followed.  To meet and greet the passengers as well as monitor the lounge condition and supporting the team.

Duties & Responsibilities:

Assisting the Lounge Manager on the below:

• Coaching and developing Lounge Supervisors

• Attending meetings with Senior Management on requested dates

• Ensuring policies are in place to manage and control F&B stock levels.

• Increasing Bar sales.

• Constantly analyzing business trends and competitors to provide the best customer experience to our guests.

  • Supervise the work of the Service team including HSK, and F&B
    • Handle administration duties
    • Greet, receive and collect payment from Guests at the front reception and bar counter
    • Assist Guests in a friendly manner
    • Carry out regular checks of all areas of the Lounge
    • Train new team members in their duties and explaining the standards
    • Maintain equipment inventories and inventory records
    • Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control
    • Handle and resolve issues or complaints in a professional manner
    • Ensure the quality of food, guest services, hygiene, cleanliness and tidiness of the Lounge achieve total customer satisfaction and meet company standards
  • Delegate tasks where necessary with prompt follow up
  • Monitor attendance and timekeeping, updating the manager of any issues arising
  • Ensure Health & Safety requirements and training are met
  • Any other duties assigned by the manager within the scope of the position
  • Keep track of all the Lost & found Items
  • Reply to all the guest queries via Email or telephone with 24 hrs
  • Making sure that the First Aid Kit and Incident log book are up to date
  • Help do the Payroll & Roster
  • Carry out 1:1’ appraisal for the new joiners during and when the probation is due to finish.
  • Training and Development of the team
  • Ensuring SOP manuals are in place, up to Date and adhere to
  • Manage any employee relations issues within the team and help perform all recruitment and selection.
  • Control waste and costed Rota
  • To bring a proactive approach by researching new techniques, methods and ideas , to keep the lounge at the forefront of the industry

Qualifications / Essential Skills:

• Previous supervisory experience in the hotel/hospitality sector
• Passionate about delivering the highest levels of service with a desire to learn and work hard
• Good knowledge regarding food and wine
• Experienced in opening and closing shifts
• Keen to progress their career
• Able to work effectively as part of a team and motivate staff
• Possess a strong command of English both written and verbal
• Be able to effectively delegate
• Display strong leadership Skills
• Demonstrate a passion for guests
• Be able to inspire, influence and motivate others
• Take pride in achieving results and celebrating success
• Be able to multitask and have a strong eye for detail

Eligibility:

· In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.

· CRC check will be required.

· 5 Years background check is required to work at the airport.

COVID-19 considerations:
Sanitizer stations will be in the lounge
Training is provided to be Covid safe


To apply, please send your CV and cover letter to [email protected]