Job Type: Full-time, Permanent

Salary: £10.00 per hour

Summary of Position:

To greet and check-in passengers as well as monitor the lounge condition. Upsell where possible lounge facilities, such as spa treatments, to the passengers.  Support colleagues in the lounge when it is busy.

Duties & Responsibilities:

• Greet, receive and collect payment from Guests at the front reception counter
• Assist Guests in a friendly manner
• Responsible for the stock control
• Guide Guests to assigned areas
• Carry out regular checks of all areas of the Lounge
• Collect and distribute magazines and newspapers. Arranging them neatly on the racks.
• Ensure the quality of food, guest services, hygiene, cleanliness and tidiness of the Lounge achieve total customer satisfaction and meet company standards
• Upsell where possible additional facilities, i.e. spa
• Any other reasonable request within the scope of your position
• To ensure the well-being, satisfaction and comfort of all guests within the limits of the Department and to establish a highly personalized style of service and attention to guests in keeping with the atmosphere of a lounge.
• To establish a courteous, helpful and friendly attitude to all guests at all times and to use guest names at every available opportunity.
• To maintain a high standard in personal appearance and demeanor.
• To have a good working knowledge of all departments of the Lounge.
• To have a full understanding of all equipment within the Front Office Systems, Word and Email.
• To be familiar with all reservation tasks in order to cover this role if required.
• To be efficient and well-informed in taking reservations, in the absence of the Manager: availability, prices and any restrictions.
• To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up.
• To know and understand the current policies and procedures of the Lounge.
• To be responsible for monies in your care as per cashiering shift and in the Main Safe and be aware of security issues.
• Ensure correct hand-over procedure of day’s business with regard to cover and cashiering.
• To be aware of the problems arising with reference to queries on accounts and restaurant bills.
• To be familiar with how to rectify these and explain fully, adjusting if necessary.
• To be aware of complaints/problems and bring them to the attention of the Reception Manager, Duty Manager and to offer assistance.
• To make sure that Company Policy and the Vision are followed at all times.
• To be fully aware of the Lounge’s Fire Safety procedures and Health & Safety regulations
  
  Qualifications / Essential Skills:

• Previous experience within a position in the hotel/hospitality sector
•  Excellent interpersonal and presentation skills
•  Able to build and maintain relationships with internal and external guests
•  Eager to learn, positive and energetic personality
•  Be organized and motivated
•  Able to remain calm under pressure
•  Possess a good command of English and have excellent communication skills, both written and verbal
• Able to work flexible hours
• Punctuality and regular and reliable attendance.
• Honesty and Integrity

Eligibility

• In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.
• CRC check will be required.
• 5 Years background check is required to work at the airport.

COVID-19 considerations:
Face masks are available to the team
Sanitizer stations are throughout the lounges
Training is available

To apply, please send your CV and cover letter to [email protected]