Luggage Point – Retail & Service Assistant


What we offer our employees:

Target driven monthly commission
Company pension scheme
BUPA Private Healthcare after one year of service
Genuine career progression
Full company training
Staff discount scheme
Employee discounts at a number of online/high street outlets
Employee assistance program

An opportunity has arisen for individuals with a genuine enthusiasm for customer service to provide advice and assistance to customers to maximise the likelihood of a sale. You will be responsible for a variety of duties to create an attractive and welcoming environment for our customers whilst going above and beyond to help passengers in the airport.
We are looking for an energetic and outgoing individual with excellent interpersonal skills. The ideal candidate will be able to acquire a thorough knowledge of the company’s products and pass that knowledge to customers with a great deal of enthusiasm. The goal is to facilitate service and sales in every possible way in order to drive sustainable growth.

What you will be doing:

Approach customers and provide advice on products and services offered
Assist customers with their queries and issues
Follow company processes for logging/storing items
Provide customers information and other services which could assist
Locate products on behalf of customers
Deal with complaints in a patient and helpful manner
Update customer and item information in databases
Go the “extra mile” to exceed Kpi’s
Monitor shelves inventory and unload new products when needed
Operate cash registers and close daily revenues
Maintain a clean and orderly environment in the store

Job Type / Category:
The position is within an airport. Shifts are 8 hours in length and can start as early as 4am and finish as late as 10 pm. Candidates will need sufficient transport to get to and from the airport at those times.

Required Education, Skills and Qualifications:

Live within a 45 minute commute of Edinburgh Airport
Proven experience in a customer service/sales role
Experience in handling cash and using till systems
‘Tech-savvy’ with knowledge of computer systems and databases
Able to balance a customer-oriented and a results-driven approach
Patient and comfortable dealing with complaints
Professionalism and outgoing personality
Excellent communication and interpersonal skills
Outstanding organisational and multi-tasking abilities
Good physical endurance
High school diploma or equivalent

What you need to do now:
Apply now by clicking the Apply button below. Please include your CV, current salary and any other details you feel we need to know.

What happens next?
Applicants who pass initial screening will be contacted to arrange a telephone interview. If successful a face to face interview will take place at the airport.

Job Type: Part time – 24 hours per week
Salary: £7.83 to £8.03 /hour

Retail Sales: 1 year (Preferred)