Luggage Point- Customer Service Assistant

Hours: 24 hours per week

Job Type: Part Time, Permanent

Salary: £19,760 per annum pro rata

An opportunity has arisen for individuals with a genuine enthusiasm for customer service to provide advice and assistance to customers to maximise the likelihood of a sale. Daily tasks include: Retail sales, services such as bag wrap, left luggage, lost property and shipping.

We are looking for energetic and outgoing individuals with excellent interpersonal skills.

What we offer our employees:

  • Target driven monthly commission
  • Company pension scheme
  • BUPA Private Healthcare after one year of service
  • Full company training
  • Genuine career progression
  • Staff discount scheme
  • Employee discounts at a number of online/high street outlets
  • Employee assistance program
  • Disability Confident Committed Accredited Employer

Job Type / Category:

  • Dealing with lost property queries via email, phone calls or face to face
  • Retail of travel goods and accessories
  • Bag wrapping
  • Handling left luggage
  • Shipping including providing quotes and parcelling items for courier collection
  • Approach customers and provide advice on services offered
  • Assist customers with their queries and issues
  • Monitor shelves inventory and unload new products when needed
  • Maintain a clean and orderly environment in the store
  • Operate cash registers and close daily revenues

Required Education, Skills and Qualifications:

  • Live within a 30 minute commute of Edinburgh Airport
  • Proven experience in a customer service/sales role
  • Experience in handling cash register
  • ‘Tech-savvy’ with knowledge of computer systems and databases
  • Able to balance a customer-oriented and a results-driven approach
  • Patient and comfortable dealing with complaints
  • Professionalism and outgoing personality
  • Excellent communication and interpersonal skills
  • Outstanding organisational and multi-tasking abilities
  • Good physical endurance

Additional pay:

  • Performance bonus


  • Company pension
  • Employee discount
  • Store discounts
  • Wellness programmes