Luggage Point – Base Manager

Luggage Point– Edinburgh Airport

Base Manager
Contract – Permanent, Full time
Salary – Negotiable


What we offer our employees:

  • Target driven monthly commission
  • Company pension scheme
  • BUPA Private Healthcare after one year of service
  • Full company training
  • Genuine career progression
  • Staff discount scheme
  • Employee discounts at a number of online/high street outlets
  • Employee assistance program

An opportunity has arisen for an experienced store manager to lead our team in offering best in class customer service and drive the successful operation of our retail and service stores in Edinburgh. You will be responsible for a variety of duties to create an attractive and welcoming environment for your team and our customers, whilst going above and beyond to help passengers in the airport.

We are looking for an energetic leader with excellent interpersonal skills. The ideal candidate will be able to acquire a thorough knowledge of the company’s products and pass that knowledge to their team to drive the profitability and sustainable growth of the business.

What you will be doing:

  • Manage, lead, coach and motivate your team to provide best in class service
  • Commercial networking
  • Ensure compliance with company and airport processes and regulations
  • Follow company processes for logging/storing items
  • Provide customers information and other services which could assist
  • Deal with complaints in a patient and helpful manner
  • Ensure all team members demonstrate appropriate behaviour and attitude to meet the needs of the business
  • Identify and carry out any required training and development.
  • Lead by example, inspiring and motivating the team to achieve positive results
  • Plan rotas in advance. Ensure colleagues are available to meet the business needs
  • To carry out any duties as required by the Regional Manager and Directors to support the success of the business
  • Go the “extra mile” to exceed KPI’s
  • Operate cash registers and close daily revenues
  • Maintain a clean and orderly environment in the store
  • Managing stock levels and ordering

What you need for this position:

  • Previous store management experience
  • Genuine passion for customer services
  • Proven experience in a customer service/sales role
  • Experience in handling cash register and end of day procedures
  • ‘Tech-savvy’ with knowledge of computer systems and databases
  • Able to balance a customer-oriented and a results-driven approach
  • Patient and comfortable dealing with complaints
  • Professionalism and outgoing personality
  • To be aware and react accordingly to an ever changing environment whilst being active in associated networking
  • Excellent communication and interpersonal skills
  • Outstanding organisational and multi-tasking abilities
  • Good physical endurance
  • High school diploma or equivalent


Please apply by sending your CV, Cover letter and answers to the below questions to

Application Questions

Please answer the following questions when applying to this role:

  • How many years of Customer Service experience do you have?
  • How many years of Retail Sales experience do you have?
  • How many years of Staff Management experience do you have?
  • What is the highest level of education you have completed?
  • Are you in Edinburgh, City of Edinburgh?
  • Do you have the following licence or certification: Driving License?