Hampton by Hilton – Sales Lead

At Hampton by Hilton Edinburgh Airport, we are looking for exceptional people to provide outstanding service to our guests and put our people at the heart of everything we do. 
You will be working at the Hampton by Hilton Edinburgh Airport. This exciting hotel boasts 240 guest bedrooms.  Being at Scotland’s largest airport, there are no shortage of transport options to reach the hotel, be it bus, tram, car, cycling, or walking. 

You will receive a benefits package that includes; 

  • 100 nights discounted rooms for Team Member, 50% food discount for friends and family  
  • Free meals on duty 
  • Free on-site Gym 
  • Uniform Provided 
  • Hilton Pension Scheme 
  • Everyday discounts from high street retailers  
  • Career opportunities, training and help with course fees 
  • Flexible working arrangements because we know your life comes first 
  • Opportunities to be involved in charity and community events 

So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity, then come and join us; this is just the job for you! 
With over 2,000 hotels worldwide, Hampton by Hilton Team Members are part of one big, happy family — and that’s how we treat our guests, too. Our friendly, authentic, caring and thoughtful brand of service are called Hamptonality, and it’s more than a word: It’s who we are. If you know how to bring enthusiasm, engagement and effort to your work, join us here at Hampton by Hilton®. 

A Sales Leader for Hampton by Hilton you will be required to actively seek new business opportunities & manage existing clients whilst balancing the day to day management of the reservations department & the commercial performance of the hotel.

What will I be doing?

As Sales Leader, you will be responsible for generating top line revenue with a strong focus on creating a positive, driven, enthusiastic & strategic sales environment.

  • Review daily reports and manage all commercial administrative tasks to support the needs of the business.
  • Manage all online booking channels ensuring strong visibility of HBH Edinburgh.
  • Research new business opportunities whilst retaining & growing the existing customer base.
  • Follow up on leads from any source
  • Propose and agree new and existing business contracts
  • Analyse and share relevant information to deliver a strong performance
  • Keep up to date with new openings, hotel renovations and monthly promotions and update relevant stakeholders
  • Manage a given portfolio of clients on a proactive basis / Maintain grow and develop client relationships
  • Increase the revenue and market share of the hotel through reservations and account management.
  • Conduct  and create product awareness initiatives with customers
  • Build strong internal business relationships with Hilton Worldwide Sales
  • Prioritise actions and manage tasks through to completion.
  • Maintain accurate, up-to-date customer records in Hilton Bookings System
  • Create accurate written quotations and confirmations for clients in line with department standards.
  • Maintain accurate tracking for all sales influenced segments to drive the hotels overall budget performance
  • Conduct Telesales Initiatives
  • Keep all systems and business processes updated as appropriate
  • Content reviews, communication with e-commerce consulting team overlooking PPC budget and overall marketing activities/opportunities
  • Next day arrival check (checking billing instructions, direct billing, deposits, special requests, hidden rates)
  • Overall responsibility of S&M budget after approval of GM

What are we looking for?

A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Excellent grooming standards

Flexibility to respond to a range of different work situations

Ability to work under pressure and under own initiative

Experience in a sales role with a proven track record to close a sale

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field
Strong Administrative Skills