Flutes & Tails – General Manager

Flutes & Tails – Edinburgh Airport

General Manager
Contract type – Part time available
Salary – To be discussed

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Reports to : Area Manager
Responsible for : Kitchen manager/Head Chef/Deputy Manager/Assistant Manager/Team

Key Responsibilities
• Accountable for the successful operation of their restaurant (this includes ensuring the restaurant is being effectively covered during periods of short term planned absence)
• Manage all aspects of the business, maximising profitability whilst ensuring all Company standards, policies and procedures are maintained 
• Ensure delivery of labour, stock and overhead costs in line with budget 
• Maximise profit through driving sales and controlling margins
• Ensure the business complies with all legislation including Hygiene and Safety and Licensing Laws
• Be accountable for management of cash, stock and security
• Ensure the restaurant team are trained and resourced to consistently deliver genuine hospitality and quality food and drink
• Ensure all team are trained to minimum legal requirements as detailed in the Company Training policy and that the appropriate records are kept 

Puts the Guest at Heart
• Ensures self, team and the restaurant maintain the highest level of appearance
• Is the perfect host
• Creates an in house ‘guest at heart’ culture within the team
• Coaches the team to deliver excellent guest hospitality measures
• Ensures the brand standards are followed without exception
• Takes every opportunity to seek and act on feedback from guests 
• Promotes the delivery of food and drink to the highest quality
• Follows recruitment procedures to select team members with a guest at heart mind-set
• Keeps up with guest metrics performance
• Actively develops new ways to improve hospitality in line with brand standards but relevant to their local market

Continuous Improvement
• Analyse restaurant KPI’s, identify opportunities for improvement and execute appropriate actions

To maintain or improve results
• Creates an effective feedback culture 
• Creates SMART action plans to drive performance
• Energises team to show passion and pride in their work
• Executes actions plans and evaluates success with the management team
• Recognises areas for their own personal development and those of their management team
• Coaches the managers to plan for and execute actions of business reviews
• Keeps own knowledge and skills up to date
• Motivates the team to deliver targets and win incentives
• Proficient in dealing with, and seeking advice on HR matters. Learns from mistakes and doesn’t make them again
• Conducts PDRs as per the performance cycle
• Ensures attendance of all team for courses, workshops, meetings and conference calls
• Creates SMART objectives for themselves and others
• Ensures the team transfer learning into practice
• Keeps aware of competitor activities
• Able to identify and grow potential talent and has robust succession plans in place
• Celebrates success and praises for a job well done 

Works at Pace
• Sets clear expectations and timeframes for the team
• Coaches managers to strengthen team productivity
• Keeps calm under pressure
• Able to energise others
• Monitors and reviews actions put in place to remove barriers that slow service
• Leads communication upwards and downwards to keep the team informed
• Supports their junior managers to manage team performance in a timely manner

Honest Collaboration
• Communicates with the entire team in a positive and clear way
• Works to recruit, develop and retain the best team
• Converses confidently with the operations and support team
• Ensures team receive key messages and that regular team meetings happen 
• Attends and contributes to area meetings, conference calls and ops team workshops
• Treats team with fairness and respect in line with Company policies
• Happy to provide and seek support from others
• Motivates the team towards a common goal

Spend money as if it was your own
• Creates accurate forecasts 
• Works to minimise variances, prevent theft and control waste
• Prioritises spend to gain the maximum return on investment
• Ensures that the team always has the tools to maximise sales
• Monitors and reviews appropriate initiatives to control areas of concern 
• Seeks new opportunities to drive sales and improve profitability

Induction training
• MIT Programme or Entreprenuering program
• Attended and passed an assessment day (if internal)
• Employment Law course
• Coaching for Performance Workshop
• Health & Safety Workshop
• Food Safety Workshop
• All workshops and eLearning courses from previous management levels

In Role Development
• Complete a project based around an Area P&L action point
• Attend an Ops meeting in the absence of your Area Manager
• Complete a project for your Area Manager and gain feedback on success
• Become an Area trouble shooter
• Become a training restaurant
• Takes part in a brand trial
• Spend a day with a member of the Ops/ Ops support team
• Be the contact in the absence of the Area Meeting

Next Role Development
• Enrol in Influencing program
• Level 4 Hospitality Manager Apprenticeship 
• E learning developmental modules
• Leadership Programme
• Attend assessment centre

If this sounds like the role for you, please click HERE to apply today

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Due to Airport Security reasons, a full 5 year background check and Criminal Record Check will be completed on any successful applicant. A Clean Criminal Record and valid Passport or UK Drivers Licence is essential

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