Team / Department
Workshop Manager / Parts Operations Manager
Responsible For: General Parts and Administration duties
MAIN PURPOSE OF ROLE:
First point of contact in reception for vehicles delivered for service/repair. Creation of job cards for delivered vehicles. VOR parts ordering for stores and general administration duties as required for stores and workshop.
KEY DUTIES AND RESPONSIBILITIES
1 Be the first point of contact for the Workshop providing a professional reception service to all customers and stakeholders.
2 To receive vehicles and create job cards and liaise with the workshop lead hand.
3 Liaise with the lead hand (or deputy) regarding progress and updating of job status on Tranman.
4 Order and receive VOR parts as required.
5 Label and locate stock parts when delivered
6 Carry out cycle counts on stock as required
7 Assist workshop and LHR Parts team to identify parts required
8 Carry out general Parts administrative duties
9 Carry out general Stores Housekeeping duties
10 Carry out any other reasonable Parts duties as requested by the Parts Operations Manager
11 Responsibility for promptly updating job cards and ensuring correct labour allocation and times including alert setting.
12 Ensure job cards are entered and completed on Tranman.
13 Manage transactional performance statistics.
14 Liaise with clients and GSE Support Centre as and when required basis.
15 Implement and monitor office, departmental H & S and Quality compliance requirements.
16 Be an active member of the Operations Team and participate in business wide issues and the development of operational strategy.
17 Manage the arrival of all visitors onto site including Contractors and Suppliers and ensure that all H&S requirements are satisfied.
18 Ensure that customer service delivery is maintained at the optimum level.
19 Undertake general administration duties such as: updating notice boards, faxing, filing etc. Carry out any other reasonable duties as required by the Workshop Management Team.
20 Protect the information assets of the Company and comply with the Company’s Information Assurance policies and procedures.
Credibility and influencing skills amongst peers, management and supplier groups
Ability to network and build effective relationships
Working effectively with internal and external stakeholders
Ability to work well within a technical parts environment.
The ability to deliver administrative support to a group of colleagues within a busy environment
Good knowledge and understanding of Microsoft Office packages – Word/Excel/Powerpoint
Customer Service background and knowledge ideally gained in a vehicle parts and customer facing environment.
Good standard of secondary education
OTHER REQUIREMENTS OF THE JOB
Class B driving licence.
To apply e-mail CV to Keith.Reid@babcockinternational.com