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Ready for your career to take off?

Fast Park Customer Service Advisor


About the role

Valet parking doesn’t get more exciting than FastPark.

Our digital valet parking service uses the latest tools to provide a quick, convenient and secure start to our passengers by providing them with conscientious valet services at Edinburgh Airport.

You can hear more about the role and other opportunities with Edinburgh Airport Services here.

About the Recruitment Process

If you are successful in applying for the role, you will be able to select interview slots on the portal, and interviews are likely to be held on Mondays and Thursdays. It will be a competency based interview to discuss your experience and motivations in applying for the role.

What you’ll be doing 

  • You will engage with passengers on their arrival to the FastPark facility, collect their vehicles then safely and securely drive the vehicle to a remote parking area for long stay parking.
  • On the day of return, you will safely deliver the passengers car back to the FastPark facility ready for collection.
  • Other duties include hosting in our reception area to support customers with the check in service through our self-service check in kiosks.
  • Manning our photo booth area to ensure customers are supported with the entry process.
  • Supporting customer queries in our Ferry Lane zone.
  • Supporting the Key Allocators with key duties, this would be loading of return lockers.
  • Key Audits to ensure our customers cars are safe and in the correct place.
What we’re looking for
  • A full UK Driving license, held for a minimum of 3 years, and with no more than 3 penalty points current at any time – you will be required to upload a photo of your license as part of the application process
  • To be a motivated team player, who can excel in customer service
  • Good communication skills
  • To be a safe and confident driver
What we’ll offer you

  • Pension scheme- employer contributions can be up to 6%
  • 28 days holiday, based on full time roles, increasing with service
  • Annual discretionary bonus
  • Supporting your health and wellbeing- private healthcare after 1 years’ service, access to our Employee Assistance Programme and occupational health services
  • Free car parking on site and when you go on holiday
  • We offer a range of other benefits, find out more here

Why EDI?

We are Edinburgh Airport, where Scotland meets the world. The success of the airport comes down to our people, and you can help us deliver even more big days for our passengers and colleagues. The development of your career is important to us, and we’ll support and encourage this every step of the way. As a business we’re driven by our values – they’re at the core of our culture and everything we do. We’re looking for people who will demonstrate these values day-in, day-out. So if this sounds like you, apply now and get ready for your career to take off.

Building a diverse workforce that is inclusive and accessible to all is a priority for our business. As part of this journey, we are proud to be the first UK airport to be endorsed by WORK180. They only recognise great employers for all women. Find out about our policies on our WORK180 employer page.

As a Disability Confident Leader, we are committed to ensuring applicants with a disability can participate fully in our recruitment process. Please let us know in your application form if you require any adjustments, such as parking arrangements or alternative methods of communication.